At Kirum Stores, we value our customers and strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.
1. Returns Eligibility
You may return an item if:
- The item is in its original, unused, and undamaged condition.
- The return request is made within 7 days from the date of delivery.
- The item includes all original packaging, tags, and accessories.
- The item is not listed as a non-returnable product (see Section 4).
2. Return Process
To initiate a return:
- Contact our customer support team at [info@kirumstores.com] with your order details.
- Our team will review your request and provide return instructions.
- Ship the item back to us at the address provided.
- Once received, we will inspect the item and process your refund or exchange.
3. Refunds & Exchanges
- Approved refunds will be processed within 7 business days to your original payment method.
- Exchanges are subject to product availability.
4. Non-Returnable Items
Certain items cannot be returned, including:
- Customized or special-order products.
- Used, damaged, or altered items.
- Clearance or final sale items.
5. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 1-2 hours of delivery. We will arrange for a replacement or refund at no extra cost to you.
6. Contact Us
For any return-related inquiries, reach out to us at:
Kirum Stores
Email: info@kirumstores.com
Website: www.kirumstores.com
By making a purchase, you agree to the terms outlined in this Return Policy.